Our website address is: abbeyfieldsouthernoaks.org

Abbeyfield Southern Oaks is a not-for-profit organisation providing accommodation for the elderly in the Epsom, Ewell, Purley, Cheam and Sutton area. As part of its operations it owns and operates supported housing for independent elderly residents, and operates a 60 unit independent living with care facility containing leaseholder and rented accommodation.

This privacy policy explains how we use any personal information we collect about you. This privacy notice applies to staff, volunteers, residents, suppliers, and members of the public requesting access to our services.

Topics:

• What information do we collect about you?
• How will we use the information about you?
• Marketing
• Access to your information and correction
• Cookies
• Other websites
• Changes to our privacy policy
• How to contact us

We collect information about you when you register with us or contact us regarding our services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in volunteer activity. Website usage information is collected using cookies.

The personal data we collect will be used for the following purposes:

• Management of your employment including DBS checks
• Management of your volunteer activity including DBS checks
• Management of your resident status including financial records, and medical information pertaining to your admission application and ongoing living arrangements.
• To provide you with information about the services and facilities we offer
• To manage our commercial activities with our supply chain

We collect information about you to process your employment, volunteer work, manage your request for access to the services we provide and, if you agree, to email you about other products and services we think may be of interest to you. ASO will not share your information for marketing purposes with companies outside the Society.

In processing your data, we may send your details to, and use information from credit reference agencies, and fraud prevention agencies, along with undertakings such as local authorities, medical practitioners, and care providers. We will not pass any details to these parties without your permission. Where we are asking for sensitive personal data we will always tell you why and how the information is going to be used.

You may withdraw consent at any time by contacting our Director of Operations in writing to:

By email:
data@abbeyfieldsouthernoaks.org

By post:
Abbeyfield Southern Oaks,
Nonsuch Abbeyfield,
Old Schools Lane Ewell,
Surrey, KT17 1FL.

GDPR In compliance with the General Data Protection Regulation, which is enforceable from May 25, 2018, EU citizens have a right to request that we correct, amend or delete any personal data we hold on them. If you would like to make one of these requests, or have any questions or concerns about this policy, please contact us by email.

Some user interactions are recorded and processed by Google Analytics for marketing research purposes. This kind of data is not tied to a single identifiable user and is in no way traceable to the individual. You can view Google Analytics’ privacy policy here.

We would like to send you information about activities and services of ours which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the ASO. If you no longer wish to be contacted for marketing purposes, please let us know.

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the following address:

By email:
data@abbeyfieldsouthernoaks.org

By post:
Abbeyfield Southern Oaks,
Nonsuch Abbeyfield,
Old Schools Lane Ewell,
Surrey, KT17 1FL.

We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.

Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For further information visit aboutcookies.org or allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.

Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 25 May 2018.

Please contact us if you have any questions about our privacy policy or information we hold about you:

By email:
data@abbeyfieldsouthernoaks.org

By post:
Abbeyfield Southern Oaks,
Nonsuch Abbeyfield,
Old Schools Lane Ewell,
Surrey, KT17 1FL.